FAQ (Frequently Asked Questions)
General questions and information
Yes this is possible! We have kept enough clearances so that the Braai can be taken apart effortlessly after years of use, both without and with rust. Handy if you want to transport the Braai or store it in the shed.
ALWAYS use gloves when handling STOKED items. Our original GLOVES are suitable for this. At the BRAW PREMIUM these gloves are included for free.
All our items are only suitable for outdoor use.
Read the supplied safety instructions before use and keep them well.
Degrease the Corten steel with a good, degreasing cleaning agent, which removes the wax layer on the Corten steel product.
In the next step you take three large tablespoons of salt and dissolve it in ten liters of water. Be sure to use a clean bucket or container that will allow you to easily transfer the saline solution to a watering can.
Use the watering can to pour the salt water generously over the Corten steel.
The rusty, orange color will appear within a few days and greatly speed up the rusting process.
You can also use vinegar instead of salt.
Yes, when using the right fuel and lighting method there is little to no smoke development. This way your neighbours are not bothered by smoke while you are enjoying a fire or barbecue.
Lighting a wood fire
Only use well-dried wood, kindling wool (not cubes) and use the Swiss lighting method.
CLICK HERE FOR THE EXAMPLE
Lighting the coals
Use good quality charcoal, preferably larger pieces and light with a firestarter.
Place a thin layer of coals/a few thick coals (very thin/few) on the coal plate in the Mini. Place a few kindling wool between the coals and light. Do not place the grid and plancha on the mini yet for extra pull. The mini is often warm enough to grill after 10 minutes.
If the coals are removed from the Mini, it will take about 10 minutes for it to be cold enough to pick up (check this carefully). This means you can continue your journey within 10 minutes.
Our editions and bundles are pre-packaged and in stock as fixed combinations. This means it takes less time to prepare them for shipping than when a Braai is assembled entirely from individual options. This advantage is reflected in the price.
Would you rather create your own ideal configuration? That's certainly possible. You'll then choose all the components separately, meaning the price per option may be slightly higher than with a fixed bundle. This way, we give you the freedom to choose what you want.
De suggested retail price The price you see with an edition or bundle is the price you would pay if you were to select the exact same composition separately.
Good to know: our configurator automatically recognizes when your individual choices match an existing edition or bundle. In that case, the bundle price is automatically applied, so you never miss out on a discount.
How do you prepare your STOKED for use?
Using our instructions on THIS PAGE, you can assemble your Braai in no time!
All STOKED articles are low maintenance.
The hinge points must be lubricated regularly (air opening lid & door hinges) to ensure that everything runs smoothly.
To keep the Braai as beautiful as possible, it is advisable to empty the braai completely the next day after use and to dust it with a broom. In this way, the material rusts more beautifully and evenly.
Solve a problem
The heat of the coal (on a small surface) may cause the coal plate to warp a little. This bend can be lifted
Flat coal plate
By spreading all coal evenly over the entire surface. Wait 5 to 10 minutes and the coal plate can be removed smoothly again!
Then lay the warm coal plate flat on the ground, so that the plate will pull straight again.
Coal plate with 2 settings (since April 2024)
Move all coals to 1 of the 2 settlements of the coal plate (over the entire length of the settlement). This may be at the front (Stoked logo) or at the back.
Wait 5-10 minutes and simply pull the plate out of the Braai in one movement.
The coal plate will return to its original shape after cooling. Ready for the next use!
The chimney and lid are made of 2mm CorTen steel. The Braai of 3mm thick CorTen steel, so the color may differ slightly at the beginning of the rusting process. When the rusting process is complete the colors will be the same.
If you spray the hinge points with a lubricant and then open and close the door a few times, the door will work properly again.
Order
1. Go to the product you want
2. Click on the “Add to Cart” button.
3. The item has been added to the shopping cart. This can be seen by clicking on the shopping cart at the top right. Click on “add to cart” to continue.
4. If you have a discount code, enter it in the "Voucher code" box and then press apply
5. Review your shopping cart and click “Proceed to Checkout”
6. Enter your details.
7. Choose your desired shipping method
8. Is the billing address the same as the desired delivery address? Then check “Ship to a different address?” out.
9. Choose your desired payment method
10. Accept the condition (if read) and Click on “Place order and pay” and you will be redirected to the chosen payment method
11. Follow your payment method instructions and you will be returned to STOKED BBQ
12. Congratulations, your order has been completed!
13. A confirmation email will be sent to your entered email address
14. We will get to work as soon as possible to deliver your order.
15. When the order is on its way to you, you will receive a separate email with the shipping details.
16. Have fun with your order!
The content of the order corresponds to what is included in the bundle (see the heading “This bundle consists of”).
In addition, all the necessary loose plates, bags with the name for which it is used, a welcome flyer with an instruction document and safety instructions are included.
DEAL | Wero, Klarna (pay later), Klarna (pay in 3 installments), Visa, Mastercard, Bancontact, American Express, Apple Pay, Maestro, Paypal, In3, SEPA & Paypal.
We deliver orders within the Netherlands & Belgium within 5 working days. Deliveries to other countries are delivered within 10 working days.
In your shopping cart there is a box called “fill in coupon”. Enter your discount code here and click on “Confirm”.
Contact us ASAP. We will get to work for you immediately and provide insight into the possibilities.
Orders above €150 are shipped free of charge (Netherlands, Germany & Belgium).
All other information about the shipping costs can be viewed on the next page.
Try & return
All return information can be found at THIS ONE page
We will transfer the money within 14 days after receipt of the returned product.
If the product is damaged or has clear signs of use, we can recover the reduced value from you. Handle the STOKED with care and repack it properly for return.
Your STOKED is guaranteed for 2 years from the date of purchase.
Read our “General terms and conditions” for all information regarding Warranty
All information about this is can be found on THIS ONE page.
Is your question not listed here?
Send an email to: info@stokedbbq.nl or fill it CONTACT FORM .